Returns, Exchanges, and Refunds

Problems with an Order

puracy applies this customer standard: Send quality or fulfillment concerns to mnichole994672@gmail.com as soon as practicable. Once verified, the resolution may be a merchant-paid return, replacement, exchange, or refund, depending on the circumstances. It is provided as part of a transparent, customer-centered explanation of the applicable process.

Returns and Exchanges

Customers have 30 days from delivery to ask for a no-reason return or an exchange. Authorization must be obtained from mnichole994672@gmail.com or 512-603-2373 before shipment back to us. puracy applies this rule to the relevant orders and requests. This customer-facing explanation is intended to make the applicable process straightforward.

Cancellation Requests

Contact customer service promptly to cancel before shipment. Cancellation cannot be guaranteed after fulfillment begins, and shipped orders follow this Refund Policy. puracy applies this rule to the relevant orders and requests. The purpose of this explanation is to make the applicable customer standard easy to follow.

Return Fee Policy

We do not deduct a restocking fee from an approved refund. Return instructions and the merchant-paid label must be obtained before an item is sent back. puracy applies this rule to the relevant orders and requests. This statement is provided to keep the related customer experience clear and predictable.

Condition and Exclusions

As part of the service provided by puracy, for hygiene, customization, and final-sale reasons, the items below are excluded from no-reason returns; quality and fulfillment problems remain fully eligible for an appropriate remedy. The purpose of this explanation is to make the applicable customer standard easy to follow.

• Customized or personalized goods
• Clearance or Final Sale goods
• Gift cards
• Opened intimate, personal-use, or hygiene-sensitive goods
• Damaged, defective, wrong, or missing items remain eligible for consumer remedies

Refund Method and Timing

In administering this part of the store, puracy follows this rule: approved refunds are returned to the original payment method within 5–10 business days after receipt and inspection; bank or card posting time may be additional. The detail is included here so customers can make decisions with clear expectations.

Who Pays Return Shipping

For customers of puracy, approved return shipping is paid by the merchant for both no-reason returns and quality-related claims. A prepaid label or another merchant-paid arrangement will be provided. It is set out here to help customers understand the applicable next steps.

Where Approved Returns Go

In administering this part of the store, puracy follows this rule: unless a dedicated address is supplied in the authorization, approved returns are directed to 101 Sunset Dr, Cheswick, Pennsylvania, 15024, United States. Unapproved parcels may be delayed or refused. This customer-facing explanation is intended to make the applicable process straightforward.

Store Contact Details

• Store: puracy
• Customer-service email: mnichole994672@gmail.com
• Customer-service phone: 512-603-2373
• Business and return address: 101 Sunset Dr, Cheswick, Pennsylvania, 15024, United States